← Memories

Support

We're here to help with any issues.

Contact

Anurag Tiwari

For bugs, feature requests, or any questions:

Email Support

Frequently Asked Questions

How do I sync photos from my Mac?

Install the MacUploader companion app on your Mac. Both devices must be signed into the same iCloud account. Open MacUploader, grant Photos access, and tap Upload. Photos will appear on your iPhone automatically.

Are my photos encrypted?

Yes. When encryption is enabled (Settings > Security), photos are encrypted with AES-256-GCM. Encryption keys are stored in your iCloud Keychain and never leave your devices.

What is Decoy Mode?

Decoy Mode shows a fake photo gallery when a different PIN is entered. If someone tries the wrong PIN, the app can capture an intruder selfie. Enable it in Settings > Privacy.

How do I back up my library?

Go to Settings > iCloud Backup and tap "Back Up Now". Your encrypted backup is stored in your personal iCloud container. You can also enable automatic backups on a daily or weekly schedule.

How do I delete all my data?

Delete the app to remove all local data. For iCloud data, go to iOS Settings > [Your Name] > iCloud > Manage Storage > Memories and delete it.

How do I share a diagnostic report?

Go to Settings > About > Share Diagnostics. The report contains only app logs and device info — no photos or personal data. If the app crashes, you'll be prompted on next launch to share a report.